Being the Lawyer your clients know, like and trust

This training course will assist you to build positive working relationships with your clients. As competition is fierce, clients expect their lawyers to be motivated and give them 100% commitment. This is not always easy but can be achieved if a good positive working relationship is established. It is far easier to retain an existing client than win a new client and so having a positive relationship with your clients will result in retention, referrals and years of loyalty.

Description

This training course will help you build strong relationships with your clients by recognising some of the, sometimes difficult, personalities you encounter and learning to overcome the barriers that creates. You will learn how assertiveness impacts on client relationships and discover why trust is a crucial element and a foundation to any meaningful relationship.

Course objectives:

  • Identify how barriers to building relationships can be overcome by recognising attitudes and behaviours in yourself and others
  • Understand the importance of trust in a relationship / identify methods of developing trust
  • Recognise the difference between assertive, aggressive and passive behaviours and how these impact on client relationship

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