Managing client expectations

One challenge that is faced by us all at work is managing the expectations of our client. Taking time to talk to them from the outset, explaining to them what the priorities are, while considering what they think the priorities should be, and identifying a communication time frame and method that is acceptable to both of you allows you to work more effectively and provide a better service.

Description

This webinar will provide you with an introduction to the tools and techniques required to effectively work with your clients. It will help you to adapt your own approach to work in such a way that you can develop a positive relationship with your client which, in turn, will improve your personal skills and make you more effective.

Objectives:

  • Learn what ‘managing expectations’ is, and what it isn’t

  • Learn how to identify the key challenges to managing expectations

  • Learn how to understand the needs and expectations of your clients

  • Understand how to exceed expectations to achieve ‘Trusted Advisor’ status

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